Showing 18 results for Service
Fereydoon . Babaei Aghdam, Rahim Rahim Heydari Chianeh, Qassem Rahimifard,
Volume 0, Issue 0 (3-1921)
Abstract
The aim of this study was to investigate the effect of destination image and service quality on the competitiveness of tourism destinations studied: Tabriz city was written. This research is applied in terms of purpose and analytical in terms of descriptive method. The statistical population consisted of incoming tourists to the city of Tabriz, the sample size of which was estimated to be 384 using the Cochran's formula for an unlimited population. In order to collect field information, a researcher-made questionnaire was used, the validity of which was confirmed by experts. Cronbach's alpha method and combined reliability were also used to evaluate the reliability, and the results of these tests confirmed the reliability of the questionnaire used. In order to analyze the data and information of this research, SPSS and LISREL software were used. The results of the research hypotheses showed that the destination image and service quality have a positive and significant effect on the competitiveness of tourism destinations. According to the path coefficient obtained for these two independent variables, the effect of the destination image variable on the competitiveness of tourism destinations was higher than the quality of services.
Dr Mahdi Charaghi, Dr Hossein Tahmasebi Moghaddam, Master's Student Mohammad Reza, Nemati, Phd Saeed Nasiri Zare,
Volume 0, Issue 0 (3-1921)
Abstract
Undoubtedly, the development of tourism in any region requires a precise identification of the area and the provision of facilities and services needed by tourists, which is essential for the purpose of planning at all levels in order to achieve the successful development of tourism. This research deals with the pathology of service provision and prioritization of tourist destinations in terms of tourism potential in Zanjan province. The research was a combination of qualitative and quantitative, which was the method of collecting information in the form of interviews and questionnaires. In order to analyze the interviews from MaxQuda, the hierarchical analysis model was used to evaluate the criteria and the geographic model was used for the geographical distribution of tourist destinations. According to the findings of the research, Zanjan province, despite having suitable capacities for tourism, suffers from many problems such as lack of facilities, instability in policies to improve the quality of tourism services, and lack of management and planning in tourism development, and has not yet enjoyed proper progress in this field. The low general level of services and inconsistency in planning and different views on tourism are the two main problems of the tourism services sector in Zanjan province. But according to the geographical distribution, tourist destinations: Soltanieh dome, gen chimneys, Angoran mine, Oljaito ecotourism resort, Soltanieh ecotourist resort, boutique hotel, Zulfaqari mansion, El Daghi, Seyed Mohammad bridge, Zanjan Jame Mosque, Khedevi house, colorful mountains in the first cluster This means that the tourist destinations in question are surrounded by high capabilities and more population, which should be placed as priority areas in the planning and development of services.
Majid Yasoori, Sideh Fatemeh Emami, Maryam Sejodi,
Volume 16, Issue 41 (9-2016)
Abstract
The above research evaluates the access and use of rural services of the villages in the province of Gilan, as examples of reducing inequalities and increasing the development. The method used in this article is applicable in terms of target, and cross-sectional in tems of identity. To do this research, morris model, indexing method, standardization and dividing by average are used. After comparing the villages of the province in terms of rural services, the obtained outcome indicates that accomplished results and ranking are in high agreement, so that in all models, villages of Saravan, Kelishami and Gol Sefid have the most access to facilities and services and mountain villages of Talesh, Shuil and Eshkevar Olia are the most deprived villages in rural facilities and services, respectively. Based on studied indicators, the distance between deprived and wealthy villages flactuates from 2 to 10 times. This situation reflects the gross spatial inequality of having advantage of facilities and services in the villages of province Gilan.
Amin Mahmodi Azar, Rahim Hashempour, Sid Momen Fovad Marashi,
Volume 17, Issue 45 (9-2017)
Abstract
In recent decates, the subject of quality of living in city and the satisfaction of citizens from their environments has attarced the views the most of researchers and international institutes around the world. Because of its importance, UN to publish a report annually in which different cities around the world ranked and compared through the quality of life. Quality of living talk about different indices and one of its important indices is access to the city services which in turns would decrease some of the city problems such as slums and irregular construction, land speculation and etc. This research tries to analysis the city quality of living according to the standards of services access in cities. So, quality of service access was analysed in objective and subjective sections in old zone of Urmia. The research method is descriptive-analytic and we use questioner, different models such as AHP and network analysis and fuzzy techniques, Pierson coefficient for our study. Results show that satisfaction of city-service access has a very meaningful statistic impact on the subjective factors of quality of living and as it increases more, we have more subjective quality. These results tell planners that key factors would have great impacts and roles on the satisfaction of the life of citizens.
Jamileh Tavakolinia, Mostafa Haraeeni,
Volume 18, Issue 49 (5-2018)
Abstract
Tourism quality is important factor so that influence in return of tourists. Hence, it needed to be developed tourism quality due to stimulate domestic and foreign investment, increase business, and improve economic and social conditions. This study has an applied perspective relevant to type, and has an analytical approach pertaining to descriptive method. Using a questionnaire and taking the reliability of the data into account, the Cronbach’s alpha coefficient (0.834) and content validity, the data and required information were collected; and analyzing the number of 354 forms referring to the Darband restaurants were performed, with respect to documentary research and fieldwork in the sample tests. Based on facts collected due to satisfy consumptions; we found some gaps including, the widest gap of QoSs is relevant to tangibles with average distance -0.33, and narrowest gap of QoSs is pertaining to responsiveness with average distance 0.34. In next step, using Kano model we categories’ QoSs, and the results, based on customers’ respond, shown that 6 features categorized as “attractive,” 5 features categorized as “one-dimensional,” 6 features categorized as “necessary,” and 2 features as rest of 19 characteristics categorized as “unconcerned.” Eventually, according to the findings performed an inspection due find out about a relation over the Spearman correlation, and education, and income.
Hamdollah Sojasi Qidari, Hamide Mahmoodi, Hoori Havvaei,
Volume 18, Issue 49 (5-2018)
Abstract
Higher quality of services provided in the rural areas requires feedback, consulting with villagers, and their active participation in rural development process. Water services are one of the most basic services provided in rural areas. Accordingly, the present study seeks to evaluate the satisfaction level of rural residents with the quality of services provided by Rural Water and Wastewater Company. This study was conducted in a descriptive-analytical method, and the population was comprised of 132 households randomly selected from rural residents living in rural areas of Central District of Neyshabur County with an acceptable reliability score. Investigating the relationship between the five dimensions of the study and the individual characteristics indicates that there is a significant relationship between age, gender and education level and satisfaction with quality of the services in sample villages. At the same time, assessing the satisfaction with the quality of water services in sample villages indicates that the quality of water services in sample villages is at a satisfactory level. The analytical results of the confirmatory factor analysis of the research indicators showed the highest percentage of variance of the research dimensions belonged to 'empathy', with 30.91% and the least value of variance belongs to ‘tangible changes’ (21.28%). The spatial analysis of villagers' satisfaction with drinking water supply services in sample villages showed that the village of Sheikhlan with 103.10 Qi had the highest satisfaction level, and the village of Turani with 0.990 Qi had the least satisfaction with the quality of services..
Dr Amir Karbassi Yazdi, Dr Bahar Beishami,
Volume 19, Issue 54 (12-2019)
Abstract
The aim of this research is to identify and prioritize impact factors of service quality in Tourism Industry. Today, Tourism knows as the most important factors for incoming of countries and Iran is one of the 10th best countries about site seeing. Hence, based on rules, the dependency of Iran’s budget on oil have to decrease. The trip is one of the most important things for each Iranian's family. Therefore, the quality of services in the tourism industry can effect on the quantity of trips. So, these factors must be identified and then the rare resources of travel agencies are allocated to them. One of the evaluation models of service quality is Servqual that has 5 criteria such as reliability; responsiveness; assurance; empathy and tangibles which each of these criteria has sub-criteria. Travel agencies can implement this model and evaluate the service quality of them. But after identification of these factors, allocation of these rare resources such as HR, budget, time for implementing improvement programs is the most important factors for each agency. Hence, for allocating rare resources of travel agencies, Rembrandt method is used. Statistics society of this research is all passengers who travel in other in the internal or external city of Iran during Esfand month. This research is done by survey and sampling did by random. The result shows that among five criteria, sympathy criterion has high priority and among sub-criteria, creating trust in customer has high priority.
Mohammad Motamedi, Seyedhassan Rasouli, Mohammad Nasiri,
Volume 19, Issue 55 (12-2019)
Abstract
In public organizations such as municipalities, the design and deployment of a performance and control assessment system can lead to the proper management of urban managers on the road to achieving goals, tasks, strategies and development plans and urban development, in accordance with the quality, cost and time desired. Therefore, this article attempts to study the satisfaction of urban performance in urban services by using the views of citizens of the city of Farouj. For this assessment, using theoretical studies, 21 types of urban services were selected in three sections: Technical, Public and Cultural Services. At the next stage, the questionnaire was designed based on these services. Then, 400 questionnaires were distributed among the citizens of the case study city. In the next step, 380 questionnaires were completely and correctly collected and entered into SPSS software. Finally, the results of the study were analyzed by statistical tests. The results of the research indicate that the average satisfaction rate of public services in the city of Farouj is 3.53, which can be said that the level of citizens' compliance with this service is in the middle level. The average satisfaction rate of technical services in the city of Farouj has been calculated to be 3.31, and the average satisfaction rate of cultural services in city of Farouj has been calculated to be equal to 3.5. The results of statistical analysis indicate that the level of significance is more than 0.05 in relation to four of the urban services. This means that in terms of the services of sports spaces, the collection and disposal of surface water, the quality of leisure travelers and the respect of the clients, the level of satisfaction of citizens is equal to the average. In relation to two indicators of pedestrian quality and public participation, the mean difference with the statistical test was calculated to be 0.16 and -0.19 respectively, which indicates that the satisfaction of these services is lower than the limit on average. In other indicators, citizens' satisfaction is above average
Dr Hamdolah Sojasi Qedari, Miss Hamide Mahmoodi, Miss Mahboobe Shirmohamadi,
Volume 20, Issue 57 (6-2020)
Abstract
Training is one of the most convenient, and fastest ways to enable a society. Rural administrators are no exception; therefore, in order to achieve sustainable rural development, it is essential to enable Dehyars (rural administrators) through education and training courses. Accordingly, to improve Dehyar’s performance, they are provided with some training courses held by various organizations dealing with rural issues. Therefore, measuring the quality of training services is a prerequisite for improving the quality of training services and their performance. The research was conducted in a descriptive-analytic method. The population was comprised of all Dehyars in Nasrabad District, Torbat-e-Jam County. Nevertheless, due to small number of the participants, all Dehyars were included in the study. According to the results of the correlation test, both dimensions of ‘expectations’ and ‘perceptions’ have a positive and significant relationship with the individual characteristics of the Dehyars. The results of single sample t-test indicate that the mean of respondents' views in two dimensions of perceptions and expectations from training services is moderate to high. Further, according to the gap analysis (using the SERVQUAL model), in all aspects of the quality of training services, there is a negative gap between the perceptions and expectations of the Dehyars from training services. Nevertheless, the most important component which met the expectations of Dehyars about training services was related to accountability dimension; therefore, it is proposed to reduce the gap through organizing the workshops and training courses in an independent location with adequate equipment for the staff and instructors. It is also recommended to consult the Dehyars to see what courses they need.
Sadegh Besharatifar, Kohdadd Mobinizadeh,
Volume 21, Issue 61 (6-2021)
Abstract
The present research is applied and its method is descriptive-analytical and correlational. For data collection using documentary and field methods, using service and socio-economic indicators as well as using quantitative models and statistics models Space is in the year 1397. The purpose of the research is to analyze and evaluate the spatial inequalities in utilization of urban services in Abadan oil. The results show that the economically-socially developed districts and the distribution of urban services are mainly central areas around the refinery dependent on the oil industry, which are merely due to the dependence on the oil company employees and the support of the oil company and the standards and privileges required therein Most of the indicators are necessary and, in the opposite direction, the other parts of the city, which have been created organically as a result of the activities of the oil industry, lack or are deprived of the necessary facilities and services. From other research results, there is a positive, strong and significant relationship between economic and social development with the development of urban services in Abadan city, so that the existence of planned oil industry sectors that are both economically and socially progressive, both in terms of physical and service Planned areas and the existence of marginal areas, especially in eastern areas of Abadan, which are both socially and economically weak and vulnerable, and in terms of physical development, have been less concerned with urban management, the effect of this form of unfavorable and unfair distribution of indicators Urban services lead to some sort of separation And spatial inequalities been in Abadan
Dr Tala Hussein, Dr Amir Mahmoudzadeh, Dr Keramatollah Ziyari,
Volume 21, Issue 61 (6-2021)
Abstract
Tehran metropolitan authorities have always tried to develop the most efficient model for managing Tehran metropolitan affairs. Currently, the Tehran city management model is the council-city model, according to which people elect the members of the city council by direct vote, and the Tehran City Council elects the mayor. Over the past years, and considering that the institutions and organizations in charge of managing and providing urban services have in some cases suffered from parallel work or even inconsistencies in tasks, there is a need to develop a model for integrated urban management. In this article, descriptive-analytical method has been used. This article is practical in terms of the purpose of the study. The purpose of this article is to achieve a model for integrated management of Tehran metropolis. The statistical population of this study is Tehran urban management experts for which 34 people were selected as a sample. The data collection tools of this research are interviews and questionnaires and the data have been analyzed using paired comparison and TOPSIS methods. As a result of this research, according to the identified challenges and using TOPSIS method, the efficiency of the developed research model (with the proposed name of service desk) compared to the current model of Tehran urban management has been confirmed. Also, the most important result obtained from comparative studies is that in the studied metropolises, all matters of governance and urban management are always under the command of one institution and parallel work has been avoided, which should also be considered in Tehran.
Gholam Dolati, Hasan Afrakhte, Farhad Azizpor, Taher Parizadi,
Volume 21, Issue 62 (10-2021)
Abstract
Rural services and the power and location of rural services are one of the important issues in planning. In examining patterns and systems of rural services, the status and importance of each village in terms of utilizing a variety of rural services and its ability to receive or transfer Services are considered as an essential element and element. The spatial analysis of services can be described and explained in the context of distributive justice. The rural areas of the Tankeman district of the Alborz province have faced rural immigration in recent years, while faced with challenges in terms of enjoying some rural services. In order to plan and optimize the rural service system in this section, it is necessary first of all to evaluate the situation of each village in terms of utilizing rural services. Based on this, by providing a questionnaire from 16 selected villages in this section, the status of each village was evaluated for different types of rural services based on the number of existing services and the decision matrix was formed and then through Antherapy method, the weight of each specified service and then prioritized by using COPRAS model. The results show that the main village has basic services. But they are facing challenges with modern and new services. Accordingly, the villages of Bakhtiar, Nukand and Mohammad Abad Khalisheh, Kareem Abad, Qasem Abad and Dengizak have the most benefit from rural services, and this situation follows a cluster pattern.
Fereydoon Babai Aghdam, Rahim Heydari Chinay, ,
Volume 21, Issue 62 (10-2021)
Abstract
Understanding the needs and interests of tourists provides a better understanding of tourism and is a valuable guide in designing effective programs for sustainable tourism development. Considering the importance of the above mentioned cases, the present study was carried out using a descriptive-analytical method and a library and questionnaire for The purpose of this study was to assess the conformity of tourists' needs with urban tourism management measures so that the needs and expectations of tourism and services and ... Tourists (383 persons) from Tabriz before traveling with completed tourist services Travel as action They were analyzed by urban tourism management (80 people) and their satisfaction with the trip. The results showed that the average level of satisfaction of tourists with accommodation and tourism infrastructure in Tabriz is moderate. The needs and expectations among tourists regarding infrastructure, transportation, accommodation, services, are consistent with urban management practices and the research hypothesis is confirmed. Urban Management Approaches to Tourism Needs Significantly Impact on Tourist Satisfaction with Tourism Purposes
Ahmad Asadi, Roghayeh Kalateh Meymari,
Volume 22, Issue 64 (4-2022)
Abstract
The present research is descriptive-analytical and in terms of its purpose. Data needed for research were collected by means of documentation (library, magazines) and field materials using a questionnaire. Using the Cochran formula, the sample size of the population was estimated at 383 people and the data were obtained using spatial analysis ArcGIS and SPSS software have been analyzed. In order to analyze the distribution of urban services, the index of access to urban services has been used, which is derived from land use plans of Mashhad city and municipal information and obtained from network analysis (ANP) and spatial statistics tests. Also, to assess the satisfaction of citizens from the distribution of urban services through a questionnaire and using one-sample T-test in spss software. Also, Gray Gray Analysis (GRA) method has been used for ranking the neighborhoods of the District 11 of Mashhad in terms of social justice. The final indicator of the distribution of urban services indicates the favorable distribution of urban services in the Daneshjo, sharif, Tarbiat, farhang, and parts of Azadshahr and Faroghottahsilan. As well as the neighborhoods of Ziba shahr, Shahid Razavi and parts of Faroghottahsilan and Azad shahr, they are in a disadvantaged position in terms of the distribution of urban services. Also, based on spatial self-correlation test, the pattern of indicators in the study area has spatial self-correlation and cluster pattern. The analysis of the distribution pattern of urban services in the District 11 of Mashhad using J statistics shows that the distribution of urban services in the study area has a high concentration of cluster patterns. Based on the analysis of the gray-matter analysis of daneshjo, Azad Shahr, farhang and Sharif neighborhoods, they have high levels of social justice, and other neighborhoods are ranked respectively. In the following, the results of t test indicate that among the neighborhoods, Daneshjo, Sharif, farhang, Tarbiat and Azad Shahr neighborhoods had the highest satisfaction with urban services. The neighborhood of Zibashahr has had the least satisfaction with the distribution of urban services. The results of all the models used in the paper are highly consistent and consistent.
Rasha Makoundi, Hossein Safarzadeh, Hassan Esmailpour, Mansoureh Aligholi,
Volume 22, Issue 64 (4-2022)
Abstract
Today, the Internet and virtual networks have become a major part of many people's daily lives, and social networking sites attract millions of people from all over the world, so word of mouth has shifted to the digital world. The present study was written to identify the impact of factors affecting online referral communication in social networks on the loyalty of tourism service customers. The present study is applied in terms of purpose and descriptive-analytical in terms of method. The statistical population of the study consisted of virtual network users who had experience traveling to the area. The sample size was estimated 384 people using Cochran's formula. In this study, SPSS and Amos software were used to analyze the data. Findings of this study showed that message attractiveness, resolution, quantity and clarity of the message have a positive and significant effect on customer loyalty of tourism services. Also, the results of this study showed that among the studied factors, the message quantity factor with an impact factor of 0.67 has the most impact.
Dr Shahram Mollania Jelodar, Mis Maryam Malmir, Mr Seyed Hassan Rasouli, Mis Zahra Tabali,
Volume 23, Issue 70 (10-2023)
Abstract
Many social researchers and experts has emphasized on the importance of confidence in the society. Municipality as one of the biggest social organizations can enjoy more productivity and efficiency when attracts citizens' confidence as a social and spiritual capital, and uses it in the way of organizational objectives and town development. This research aims to examine the extent of citizens' confidence in municipality performance and its effective factors.
Our methodology is a descriptive-explanative one. The research statistical universe is all citizens over 18 years in sari city (N= 233,153 persons). Regarding to the volume of statistical universe, the samples were selected by a multi-stages method (clustering sampling and simple sampling). Our data gathering instrument was a research-made questionnaire. The research independent variables are: conformity of municipality objectives with citizens' needs, being satisfied with city services, participation extent, organizational transparency, the safety of walking in the city, and the safety of building spaces in the city. The research results showed that the four variables of: 1- conformity of municipality objectives with citizens' needs, 2- being satisfied with city services, 3- participation extent, and 4- organizational transparency, explain 64 percent of the variance of research dependent variable. The results also showed that conformity of municipality objectives with citizens' needs, organizational transparency, being satisfied with city services, and participation extent are respectively the most important factors on improving the citizens' confidence in municipality performance.
Fatemeh Mirzabeigi, Hossein Mojtaba Zadeh, Rahim Sarvar,
Volume 23, Issue 71 (1-2024)
Abstract
by examining the level of inequality in the distribution of services and identifying the spatial pattern of injustice in the city, we can find out which of the services are in a more unfavorable situation than in this way, city management with conscious performance in spatial distribution of public services and social interests. , Reduce spatial inequalities and improve the quality of life and ensure sustainable urban development. The present research is applied and its research method is descriptive-analytical. The purpose of this analytical research is on the status of Ilam urban development indicators in order to achieve spatial justice, which uses the capabilities and facilities of geographic information system, including: map composition, Spatial statistics, etc. have been done. The results show that the spatial distribution of services in Ilam city is not desirable and the results of this study show that the concentration of urban facilities and services has occurred in the central part of the city and other areas are low in terms of urban resources and facilities. The research findings show that 20% of the city's population lives in relatively affected areas and 23.2% in areas with semi-sustainable development, and over 50% of residents live in deprived and completely deprived areas in terms of development in Ilam city. The results of the Vikor model are not considered to be sustainable development in any area. However, based on the results of the research, the focus of urban services in Ilam city follows the center-perimeter model, which means that everything from the central areas to We move around the area, reducing the distribution of services.
Dr. Mohsen Aghayari Hir, Dr. Hossein Karimzadeh, Mrs. Nahid Rahimzadeh,
Volume 24, Issue 73 (8-2024)
Abstract
Access, plays an important role in rural development as there is a meaningful relationship between rural development and access to infrastructure services. Villages that have less access to essential services, especially transport, faced with a lot of structural and socio-economic constraints, which are obstacles to sustainable rural development. The present study seeks to examine the accessibility and the factors affecting it. Accordingly, it is considered with descriptive-analytic research method. The statistical population of the study, consisted of villages in the central District of Tabriz County (52 villages) that there needed data were gathered from rural municipals. After validity and reliability of the research, in order to evaluate accessibility, we used the Dematel technique and ANP, then to assess the role of different elements in accessibility of rural areas, we used SEM in Amos software. Initial results of Rural Accessibility Survey showed that the Mayan Sefli village had the highest accessibility and the final result of the research are determining the role of factors in rural accessibility based on factors such as distance from the city, service centers and social status of the village are more effective than other factors in accessibility.
Key words: accessibility, rural services, analytical network process, structural equation modeling, Tabriz County.
