In public organizations such as municipalities, the design and deployment of a performance and control assessment system can lead to the proper management of urban managers on the road to achieving goals, tasks, strategies and development plans and urban development, in accordance with the quality, cost and time desired. Therefore, this article attempts to study the satisfaction of urban performance in urban services by using the views of citizens of the city of Farouj. For this assessment, using theoretical studies, 21 types of urban services were selected in three sections: Technical, Public and Cultural Services. At the next stage, the questionnaire was designed based on these services. Then, 400 questionnaires were distributed among the citizens of the case study city. In the next step, 380 questionnaires were completely and correctly collected and entered into SPSS software. Finally, the results of the study were analyzed by statistical tests. The results of the research indicate that the average satisfaction rate of public services in the city of Farouj is 3.53, which can be said that the level of citizens' compliance with this service is in the middle level. The average satisfaction rate of technical services in the city of Farouj has been calculated to be 3.31, and the average satisfaction rate of cultural services in city of Farouj has been calculated to be equal to 3.5. The results of statistical analysis indicate that the level of significance is more than 0.05 in relation to four of the urban services. This means that in terms of the services of sports spaces, the collection and disposal of surface water, the quality of leisure travelers and the respect of the clients, the level of satisfaction of citizens is equal to the average. In relation to two indicators of pedestrian quality and public participation, the mean difference with the statistical test was calculated to be 0.16 and -0.19 respectively, which indicates that the satisfaction of these services is lower than the limit on average. In other indicators, citizens' satisfaction is above average

The purpose of this study is to investigate the status of urban viability indicators in Shahrekord, based on the position of urban management. Research in terms of purpose (type of use) is an applied research. The method used in this research is a descriptive-analytical method. The statistical population of this study is Shahrekord residents, and the statistical area of ​​the whole area is located in Shahr-e-Kord. The number of statistical population is equal to (160,000). The sample size was 383 people, determined according to the Cochran formula and available randomly. The collected data were analyzed by AMOS and TES and Friedman tests using SPSS software and structural equation path analysis. The results show that based on the analysis of the path of structural equations of urban management, the social index, with a coefficient of 0.22, on the economic index, with a coefficient of 0.85, and on the environmental index, with a coefficient of 0.30. have been. Accordingly, the economic index has the most impact, and the social indicator has the lowest impact. Based on the T test, the economic index is in the best position, followed by the management index, the social index, and the last rank of the environmental index. According to the Friedman test, the first rank index, the social index ranked second, and the environmental index ranked third.

Promoting urban livability and realizing a livable city are closely linked to how the urban management apparatus and institutions and organizations active in urban affairs function. Municipalities, as the most important coordinating body in urban affairs, have played a decisive role in solving urban problems and are responsible for the social and physical development of cities. In fact, municipalities have the main task of serving the citizens and play the most important role in improving the quality of life of citizens. The purpose of this study is to evaluate the viability level of Semnan city and analyze the problems of Semnan city from the perspective of different groups (officials-elites). The research method is descriptive-analytical and the research tool is a questionnaire. The validity and reliability of this research has been confirmed by the previous similar research and the opinions of the supervisors and advisors of the dissertation, the validity of the research tools. The internal validity of the instrument (questionnaire) is also shown through the Cronbach's alpha with a value of 0.84 for the questionnaires. The results showed that among the total biomarker indicators of Semnan city, from the point of view of elites and officials (with an average of 2.76), it was evaluated at a low level. Also, based on prioritization with ANP technique, "Improving Institutional-Organizational Capacity in Optimal Urban Management (R7)" with the highest score (07/357: 357) was identified as the best solution and in fact the main solution to deal with urban issues in Semnan. Also, the strategy of "integrated management between urban organizations to coordinate in the management of urban affairs (R6)" with (06/3366) was selected as the second solution.

Tehran metropolitan authorities have always tried to develop the most efficient model for managing Tehran metropolitan affairs. Currently, the Tehran city management model is the council-city model, according to which people elect the members of the city council by direct vote, and the Tehran City Council elects the mayor. Over the past years, and considering that the institutions and organizations in charge of managing and providing urban services have in some cases suffered from parallel work or even inconsistencies in tasks, there is a need to develop a model for integrated urban management. In this article, descriptive-analytical method has been used. This article is practical in terms of the purpose of the study. The purpose of this article is to achieve a model for integrated management of Tehran metropolis. The statistical population of this study is Tehran urban management experts for which 34 people were selected as a sample. The data collection tools of this research are interviews and questionnaires and the data have been analyzed using paired comparison and TOPSIS methods. As a result of this research, according to the identified challenges and using TOPSIS method, the efficiency of the developed research model (with the proposed name of service desk) compared to the current model of Tehran urban management has been confirmed. Also, the most important result obtained from comparative studies is that in the studied metropolises, all matters of governance and urban management are always under the command of one institution and parallel work has been avoided, which should also be considered in Tehran.

Proper urban management based on the right methods has always been a serious challenge for urban professionals and has been the subject of various discussions and studies over time. Each city, due to its specific characteristics, experiences special issues that are specific to the city and its surroundings, and in the meantime, creating a single model is not acceptable. Good urban governance is an important principle in urban management, which unfortunately In our country, it faces many obstacles. The present article has been done in terms of purpose, application-development and quantitative-analytical method, which first identifies the most important obstacles to the actual implementation of urban governance in the country and then examines these cases in the study area of ​​Garmadreh. The results show that the factor of lack of integration between different sectors of urban management with an average of 3.8 has the greatest impact on the lack of governance in the country. From the results of the first part, 4 basic effective indicators in the implementation of urban governance in the study area have been studied. In the executive level of Garmadreh city, in the field of accountability index of weakness factor in continuous and public supervision with an average rank of 5.38, in the index of rule of law rule, there are multiple, parallel, interpretable and sometimes contradictory laws with an average rank of 3.73, in the transparency index of factor of lack of access to information 4.56 And in the participation index, the factor of intense centralism and top-down management with an average rank of 4.48 have the greatest impact on the lack of proper implementation of urban governance in the city of Garmadreh.

In this regard, the main purpose of this study is to investigate the role of non-governmental organizations in improving the urban management system of Tehran metropolis in six physical, functional, social, economic, environmental and institutional dimensions. The research method was descriptive-analytical and the data collection method was documentary and survey. The research tool was a questionnaire. The statistical population of the study was the citizens of Tehran and the sample size was 383 people. The data were analyzed using T-test and confirmatory factor analysis. The results show that the level of significance in all dimensions is lower than 0.05; Therefore, according to the average scores, NGOs in Tehran have mainly played a greater role in the social and environmental dimensions and in the economic and institutional dimensions in the form of an intermediary relationship between urban management and citizens. In the framework of confirmatory factor analysis, comparison of explanatory variance by six factors showed that social, environmental, functional, physical, economic and institutional factors have the highest variance in explaining the role of factors in the urban management system of Tehran. A total of 20 main factors in explaining the role of semen were confirmed; Thus, it was found that the Samanids, given that they are in direct contact with citizens, can accurately reflect urban issues and realities to the urban management system; For this purpose, it is suggested that first, according to their different functions, the subdivisions should be classified into specialized subdivisions on various urban issues, and also their position in the urban management system should be upgraded.