Volume 1, Issue 2 (12-2011)
JRSM 2011, 1(2): 137-147 |
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Saatchian V, Ghanbarpour Nosrati A, Rasooli S M, Poursoltani Zarandi H. The Relationship among Job Satisfaction, Organizational Commitment and Internal Service Quality in Selected Federations. JRSM 2011; 1 (2) :137-147
URL: http://jrsm.khu.ac.ir/article-1-148-en.html
URL: http://jrsm.khu.ac.ir/article-1-148-en.html
Abstract: (12476 Views)
The purpose of this study was to investigate the relationship among job satisfaction, organizational commitment and internal service quality in selected federations. For this purpose Xie, Di (2005) questionnaire was used. Reliability of the questionnaire after a pilot study using Cronbach's alpha test (&alpha =0/86) respectively. Statistical society desired to study all the staff federations swimming, basketball, handball, judo, track and field and gymnastics have formed and sample population is equal. Descriptive and inferential statistics methods for data analysis (mean and SD, tables of frequency distribution, K-S, Pearson correlation and multiple regression) were used. Findings showed, among job satisfaction (p< 0/01, r =0/651), normative organizational commitment (p< 0/01, r =0/558) and internal service quality was positive and significant correlation (p< 0/05) exist. But between affective organizational commitment and continuous organizational commitment with internal service quality wasn’t any significant correlation exist (p> 0/05).
Note that the use of variables in research, improve in the internal service quality of employees will be possible if organizations provide components through the strategic application of human resource management to provide appropriate service quality for internal and external customers.
Note that the use of variables in research, improve in the internal service quality of employees will be possible if organizations provide components through the strategic application of human resource management to provide appropriate service quality for internal and external customers.
Keywords: Organizational behavior, Internal service quality, Organizational commitment, Job Satisfaction
Type of Study: Research |
Accepted: 2022/03/31 | Published: 2012/03/15
Accepted: 2022/03/31 | Published: 2012/03/15
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