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The purpose of this study was to investigate the relationship among job satisfaction, organizational commitment and internal service quality in selected federations. For this purpose Xie, Di (2005) questionnaire was used. Reliability of the questionnaire after a pilot study using Cronbach's alpha test (&alpha =0/86) respectively. Statistical society desired to study all the staff federations swimming, basketball, handball, judo, track and field and gymnastics have formed and sample population is equal. Descriptive and inferential statistics methods for data analysis (mean and SD, tables of frequency distribution, K-S, Pearson correlation and multiple regression) were used. Findings showed, among job satisfaction (p< 0/01, r =0/651), normative organizational commitment (p< 0/01, r =0/558) and internal service quality was positive and significant correlation (p< 0/05) exist. But between affective organizational commitment and continuous organizational commitment with internal service quality wasn’t any significant correlation exist (p> 0/05).
Note that the use of variables in research, improve in the internal service quality of employees will be possible if organizations provide components through the strategic application of human resource management to provide appropriate service quality for internal and external customers.

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Nowadays the subject of competitive balance in sport events is getting huge attention in world economic science. CB in sport means what team will win in a competition. In this research the status of CB in Iran’s football pro league is studied. It’s obvious that if Football league in terms of economic is supposed to be dynamic and alive in economic area, they must follow a suitable of CB. Data gathering from Iran’s football league organization for 1380-1388 and using economic indices include, (C5ICB) and (HICB), CB was estimated. Results showed that CB has been passing through an improvement road. Indices decline shows unpredictability of matches results. Also Iran’s football league had the worst CB in 1383 and the best one in 1386. According to results it’s recommended that there should be suitable alternatives for retaining CB status in football league like setting special regulation for player's transportation so football industry could take advantage from revenue making and attracting sponsors.

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The purpose of this study was to determine the relationship of service quality, customer satisfaction and attitudinal loyalty on future intention of participations in fitness and aerobic centers of Rasht Township. The design of this study was correlational. The population of study includes all costumers of aerobic and fitness centers in Rasht that have one year attendance in this clubs. So, According to Morgan sampling tables and populations of the customers in this clubs that were 150 people, 108 samples elected randomly. To gather data, standard questionnaire of service quality (QSS) Alexandris (1999), customer loyalty (AIS) Alen (1990), customer satisfaction (OCS) Victor (2002) and behavioral future intention (BFIS) Bery (1996) was used(8). Results indicated that there was a positive and significant relation between service qualities with loyalty (r=0/395), satisfaction and behavioral future intention(r=0/486, P&le0/.5). Also there was positive and significant relation between loyalty with satisfaction(r=0/286) and behavioral future intention(r=0/524) and finally customer satisfaction had positive and significant relation with behavioral future intention(r=0/505, P&le0/.5). Regression test showed that only customer satisfaction (t=4/745) and loyalty (t=3/185) can predict behavioral future intention and service quality was mediator variable (P&le0/.5). According to the results, it should be considered that fitness and aerobic club managers should play an important role in customer satisfaction by providing more tangible services to attracting loyal customers.

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The purpose of this study was comparison among of Fans loyalty motivation, supportive career and attendance in Iran’s popular soccer pro league clubs (Persepolis, Esteghlal, Teraktorsazi and Sepahan). The design applied in this research was descriptive-correlation.  The populations were whole pro league soccer fans in competition between Persepolis and Sepahan (with 55000 populations) and Esteghlal and Teraktorsazi (80000 populations).  So according to the Morgan sampling table in fires match 381 fans and in the second one 384 fans were selected and questionnaires distributed among them. Based on review of pervious literature by Jallai, T (2008) questionnaire were used. Questionnaire reliability was confirmed by factor analysis, related masters and professional, and validity in a primary study by Cronbach’s alpha (0.81). The results showed that team interest and club affiliation were two important loyalty motivations and escape and socializing were the least important motivations to fans. Also in rate of important motivations there were significant differences in sense of club affiliation, socialization, escape from reality and normal routine, football knowledge, exciting games, win proxy, club management, the impact of others and non-interest (players, color, name and logo) among clubs Fans. Indeed Persepolis & Esteghlal fans in compare to other teams had a long history (more than 11 years) in supporting (Fandom career) their clubs through different periods. Finally according to the results, it seems that this research could give some guidance for club managers to attract more fans about fans loyalty factors.

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The porpuse of current study was to "investigate sportspersonship of Premier League Handball Players". The kind of this study was descriptive-correlative that based on the covariance matrix factor analysis conducted.The statistical population was consisted of all male professional handball players of premier league (1391-1392), that 95 person were selected as statistical sample. Also to collecting data, Knortz (2009) sportspersonship's questionnaire (MSOS) was used. Regarding to the normal distribution of data (P>0/05), the results showed that the difference between the average of observed rates in the 5 components of One's Full Commitment toward Sport Participation ( = 4/21), Respect for Social Conventions ( = 3/83) Respect for the Rules and the Officials ( = 3/84), Respect and Concern for the Opponent ( = 3/28), and the Negative Approach toward the Practice of  Sport ( = 2/89) is significant. Findings showed that the sportspersonship has a valuable place among handball players of the Premier League. Since during a competition, the athlete alongside her or his teammates trying to behave according to the style adopted by the team and his or her teammates, high-contact team sports (like handball) in comparison with other team sports (like volleyball) has a lower level of sportspersonship and this subject make clear the importance of measuring the sportspersonship's capabilities of handball players.

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The purpose of current study was "Predicting the Future Behavior of Customers of Aquatic Parks in Mashhad based on Social Identity of Brand". The method of this study was descriptive and correlative. The statistical population was consisted all customers in Mashhad aquatic parks in the summer of 2015, that based on the existing sources, 377 questionnaires were distributed with an expectancy of 90% returned. Also to collect information, 2 questionnaires including brand's social identity Hay et al. (2011) and the decisions of future behavior (BFIS) Berry (1996) were used. The results showed that all subscales of Brand's Social Identity are not effective on the future behavior of customers and the impact of these subscales that increase the future behavior of customers, according to a beta coefficient of components, that have the highest impact respectively: 1. Customers confiedence in brand (beta 0.35) 2. Consumer's satisfaction (beta 0.16) 3. Perceived value of the brand (beta 0.11).  Results showed a good correlation between future behavior of the customer's and perceived value of the brand. If we define the perceived value of the product or service that is under the influence of brand identity as the measure of value by customers to brand's product and the cost that their spend to gain that product or service, then provided services by these aquatic parks have high value for the customers. Or we can say that the good identity of brand had a positive effect on percieved value of brand.

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The main objective of this study was to provide a model of the underlying causes of the management of the relationship between physical education faculties and sport science and the executive branch of the sports industry. In order to collect information, deep interviews with the elite were conducted on the topic of research. Sampling was conducted purposefully and snowball method. Finally, 18 qualitative interviews were conducted. The findings were analyzed through coding method in three stages: open, axial and selective. The findings revealed 59 effective signs in the relationship management of faculties and the executive branch of the sports industry. These labels were categorized in 14 concepts including knowledge, organizational culture, government look, industrial thinking, scientific thinking, human resources, ethical aspects, trust / mediation unit, parallel management, laws and regulations, Media, capacity building, competitive space and communication management. Finally, the research model emerged from five main categories including culture, marketing, environment, insight, and trans-organization powers. According to the findings of the research, there are some executive strategies that can be used by sports managers in relation to the scientific management of the relationship between sports organizations.

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The aim of this study was Identifying the mental pattern of experts regarding sustainable revenue generation for sports federations (Karate, Judo, Taekwondo Federations). The current research is applied in terms of its purpose and exploratory analytical in terms of method, and based on the type of operations used, this research is of a mixed type. The statistical population of the research includes professors of sports management, managers of selected federations, and opinionated managers of the National Olympic Committee, who were investigated based on previous experiences using a purposeful sampling method with a snowball approach until the saturation point, in the number of 25 people. In the Delphi phase, the components and sub-components of the research were determined. Then the extracted factors were stratified using Q modeling by using Q factor analysis and SPSS 25 software. The findings showed that the most important revenue generating factors of the selected federations include the provision of non-sports products used by athletes by the federation, sponsors of athletes, income from the World Federation for the development of basic sports, income from participating in world competitions, annual contributions from the World Federation, Incomes from coaching classes, tuition fees for membership in basic teams, annual contributions from the Ministry of Sports, incomes from participating in world competitions. Therefore, it can be concluded that economic activities under the supervision of the federation to provide the products and services needed by athletes and to develop sources of income outside the federation should be included in the agenda of the federations.