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Vahid Saatchian, Amir Ghanbarpour Nosrati, Seyyed Mehdi Rasooli, Hossein Poursoltani Zarandi,
Volume 1, Issue 2 (12-2011)

The purpose of this study was to investigate the relationship among job satisfaction, organizational commitment and internal service quality in selected federations. For this purpose Xie, Di (2005) questionnaire was used. Reliability of the questionnaire after a pilot study using Cronbach's alpha test (&alpha =0/86) respectively. Statistical society desired to study all the staff federations swimming, basketball, handball, judo, track and field and gymnastics have formed and sample population is equal. Descriptive and inferential statistics methods for data analysis (mean and SD, tables of frequency distribution, K-S, Pearson correlation and multiple regression) were used. Findings showed, among job satisfaction (p< 0/01, r =0/651), normative organizational commitment (p< 0/01, r =0/558) and internal service quality was positive and significant correlation (p< 0/05) exist. But between affective organizational commitment and continuous organizational commitment with internal service quality wasn’t any significant correlation exist (p> 0/05).
Note that the use of variables in research, improve in the internal service quality of employees will be possible if organizations provide components through the strategic application of human resource management to provide appropriate service quality for internal and external customers.
Alireza Elahi, Seyyed Mehdi Rasooli, Vahid Saatchian,
Volume 2, Issue 4 (12-2012)

Nowadays the subject of competitive balance in sport events is getting huge attention in world economic science. CB in sport means what team will win in a competition. In this research the status of CB in Iran’s football pro league is studied. It’s obvious that if Football league in terms of economic is supposed to be dynamic and alive in economic area, they must follow a suitable of CB. Data gathering from Iran’s football league organization for 1380-1388 and using economic indices include, (C5ICB) and (HICB), CB was estimated. Results showed that CB has been passing through an improvement road. Indices decline shows unpredictability of matches results. Also Iran’s football league had the worst CB in 1383 and the best one in 1386. According to results it’s recommended that there should be suitable alternatives for retaining CB status in football league like setting special regulation for player's transportation so football industry could take advantage from revenue making and attracting sponsors.
Vahid Saatchian, Hamid Reza Safari, Seyed Mehdi Rasooli, Eisa Eskandari, Alireza Elahi,
Volume 3, Issue 5 (4-2013)

The purpose of this study was to determine the relationship of service quality, customer satisfaction and attitudinal loyalty on future intention of participations in fitness and aerobic centers of Rasht Township. The design of this study was correlational. The population of study includes all costumers of aerobic and fitness centers in Rasht that have one year attendance in this clubs. So, According to Morgan sampling tables and populations of the customers in this clubs that were 150 people, 108 samples elected randomly. To gather data, standard questionnaire of service quality (QSS) Alexandris (1999), customer loyalty (AIS) Alen (1990), customer satisfaction (OCS) Victor (2002) and behavioral future intention (BFIS) Bery (1996) was used(8). Results indicated that there was a positive and significant relation between service qualities with loyalty (r=0/395), satisfaction and behavioral future intention(r=0/486, P&le0/.5). Also there was positive and significant relation between loyalty with satisfaction(r=0/286) and behavioral future intention(r=0/524) and finally customer satisfaction had positive and significant relation with behavioral future intention(r=0/505, P&le0/.5). Regression test showed that only customer satisfaction (t=4/745) and loyalty (t=3/185) can predict behavioral future intention and service quality was mediator variable (P&le0/.5). According to the results, it should be considered that fitness and aerobic club managers should play an important role in customer satisfaction by providing more tangible services to attracting loyal customers.

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