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Showing 16 results for Satisfaction

Shahab Bahrami, Shirin Zardoshtian, Rasool Norouzi Seyyed Hosseini,
Volume 1, Issue 2 (12-2011)
Abstract

The aim of this study is to determine the effect of perceived coach leadership behavior on motivational climate and athlete satisfaction of women taking part in basketball super league of Iran. Statistical population of this study was included from all super leagues’ female basketball players. Sample society was equal to all 174 athletes of statistical society and the method of research was descriptive. The personal information questionnaire (demography), leadership sport scale (LSS), motivational climate questionnaire (PMCSQ), and athlete satisfaction questionnaire (ASQ) were used to measure the variables. The results showed that among coaches’ leadership behavior autocratic behavior (ß=0/76) and performance climate social support (ß= 0/24) and education and training behavior and mastery climate have linear relationship and even predict it. Coaches’ leadership behavior and athlete satisfaction have significant linear relationship (p<0/01), also education and training behavior (ß=0/93) and positive feedback (ß=0/75) have linear relationship with athlete satisfaction and even predict it.
As a whole, it is obvious that coaches’ leadership behavior is an important factor in motivational climate and athlete satisfaction so the coaches by using the appropriate leadership behavior can effect on motivational climate and athlete satisfaction to achieve success and desirable outcomes.
Vahid Saatchian, Amir Ghanbarpour Nosrati, Seyyed Mehdi Rasooli, Hossein Poursoltani Zarandi,
Volume 1, Issue 2 (12-2011)
Abstract

The purpose of this study was to investigate the relationship among job satisfaction, organizational commitment and internal service quality in selected federations. For this purpose Xie, Di (2005) questionnaire was used. Reliability of the questionnaire after a pilot study using Cronbach's alpha test (&alpha =0/86) respectively. Statistical society desired to study all the staff federations swimming, basketball, handball, judo, track and field and gymnastics have formed and sample population is equal. Descriptive and inferential statistics methods for data analysis (mean and SD, tables of frequency distribution, K-S, Pearson correlation and multiple regression) were used. Findings showed, among job satisfaction (p< 0/01, r =0/651), normative organizational commitment (p< 0/01, r =0/558) and internal service quality was positive and significant correlation (p< 0/05) exist. But between affective organizational commitment and continuous organizational commitment with internal service quality wasn’t any significant correlation exist (p> 0/05).
Note that the use of variables in research, improve in the internal service quality of employees will be possible if organizations provide components through the strategic application of human resource management to provide appropriate service quality for internal and external customers.
Malek Ahmadi, Mehdi Namazi Zadeh, Pooneh Mokhtari,
Volume 2, Issue 3 (8-2012)
Abstract

This study examines the relationship pattern of the motivational climate,satisfaction of the psychological needs and self-determined motivation in youth male athletes based on the self-determination theory (Deci & Ryan, 1985, 2000). A sample of 255 athletes ranging from 12-14 years of age from varity of team sports completed the Motivational climate in youth sport, behavioral regulations toward sport, and the basic needs in sport scale. Pearson correlation, Confirmed factor analysis, Structural Equation Modeling analyses were used to examine the research hypotheses. The results revealed mastery oriented climate have a direct, positive influence on relatedness, competence, and autonomy.Competence and relatedness influenced self-determination, positively. Relatedness, competence, and autonomy had mediatory role in affecting mastery climate on self-determination. The results indicated that mastery motivational climate is an important motivational variable in youth male athletes which can influence self-determination by affectingpsychological needs.
Vahid Saatchian, Hamid Reza Safari, Seyed Mehdi Rasooli, Eisa Eskandari, Alireza Elahi,
Volume 3, Issue 5 (4-2013)
Abstract

The purpose of this study was to determine the relationship of service quality, customer satisfaction and attitudinal loyalty on future intention of participations in fitness and aerobic centers of Rasht Township. The design of this study was correlational. The population of study includes all costumers of aerobic and fitness centers in Rasht that have one year attendance in this clubs. So, According to Morgan sampling tables and populations of the customers in this clubs that were 150 people, 108 samples elected randomly. To gather data, standard questionnaire of service quality (QSS) Alexandris (1999), customer loyalty (AIS) Alen (1990), customer satisfaction (OCS) Victor (2002) and behavioral future intention (BFIS) Bery (1996) was used(8). Results indicated that there was a positive and significant relation between service qualities with loyalty (r=0/395), satisfaction and behavioral future intention(r=0/486, P&le0/.5). Also there was positive and significant relation between loyalty with satisfaction(r=0/286) and behavioral future intention(r=0/524) and finally customer satisfaction had positive and significant relation with behavioral future intention(r=0/505, P&le0/.5). Regression test showed that only customer satisfaction (t=4/745) and loyalty (t=3/185) can predict behavioral future intention and service quality was mediator variable (P&le0/.5). According to the results, it should be considered that fitness and aerobic club managers should play an important role in customer satisfaction by providing more tangible services to attracting loyal customers.
Hossein Poursoltani Zarandi, Fereydoon Tondnevis, Maryam Naderi,
Volume 3, Issue 5 (4-2013)
Abstract

The present study explored the justice with job satisfaction and organizational commitment relationship between perception of organizational using a field sample. In the case, three questionnaires of organizational justice by Rego and Cunha (2006), job satisfaction by Gannon (Moghimi, 1385) and organizational commitment by Steers et al (Moghimi, 1385) are used. Validity and reliability confirmed (Organizational justice &alpha=0.92, Job satisfaction &alpha=0.96, Organizational commitment &alpha=0.70). Sample for the present study consisted of 118 experts working in the physical education organization of Iran. In this research descriptive statistics, coefficient of correlation and regression are used. Results show that among the subscales of organizational justice of I.R.I physical education organization the minimum score is for subscales of rewards distribution Justice (M=10.67± 5/07) and the maximum score for subscales of interpersonal Justice (M=10.45± 2/61) (according to their maximum scores). Totally in this organization, organizational justice isn't in a proper situation (M=44/62± 11/97 out of maximum score of 85). But variables of job satisfaction and organizational commitment relatively are in a proper situation. The results of research show that job satisfaction was significantly related to organizational commitment. Also Regression analysis of the obtained data indicated that organizational justice was significantly related to job satisfaction whereas Organizational justice was not found to be related significantly with organizational commitment. Through path analysis, job satisfaction and organizational justice was significantly related to Organizational commitment.

Volume 4, Issue 8 (12-2014)
Abstract

Customer satisfaction is the major concern and prerequisite for competitiveness in today’s global. This study aims to examine and categorize the factors affecting on Attracting of customer's satisfaction from sports stores in Iran with based on Kano satisfaction model. Research mehod was descriptive Statistics community includes all of the Iran sport stores` customers that between them. 5800 people selected by random selecting as a sample. Research tool in this research was a made researcher questionnaire based on a comprehensive study of the resources that it`s Reliability and validity were evaluated by current methods. To analyze data discritive statistics were used. The Results showed that to offer new products to market with satisfaction coefficients 0/433 was most important case among fundamental factors. Have appropriate physical environment of stores with satisfaction coefficients 0/765 was most important case among Functional factors and having good information about the characteristics of goods by retailers with Satisfaction coefficients 0/864 was most important case among Motivational factors too.

Volume 4, Issue 8 (12-2014)
Abstract

The purpose of this study was to examine the relationship between motivational climate and athletes' satisfaction. Population included all the adult players participating in futsal premier league of Tehran (N= 196) 153 people were selected by simple random sampling. Perceived motivational climate in sport questionnaire (PMCSQ) with 21 questions and athletes' satisfaction questionnaire (ASQ) with 14 questions were used as a data. The validity of Questionnaires confirmed by 6 specialists. The reliability coefficient of the questionnaires in a guide study was estimated respectively 0/82 and 0/89. Data were analyzed by using the ANOVA with repeated measures, Bonferroni post hoc test, depended t-test, and Pearson's correlation coefficient at p&le 0/05. The results showed that motivational mastery climate have higher average than motivational mastery climate. Also, there were significant differences between four aspects of the athletes' satisfaction, and players were more satisfied with coach treatment in comparison to other aspects. The results of Bonfferoni post hoc tests showed that the team performance satisfaction was significantly less than other satisfaction aspects. In addition, there was a positive and meaningful relationship between motivational mastery climate of the team with team performance satisfaction, individual performance satisfaction, coach treatment satisfaction, and coach training and instruction satisfaction. Meanwhile, there was a positive and meaningful relationship between motivational performance climate of the team and individual performance satisfaction. Therefore, the coaches can supply players' satisfaction through creating motivational mastery climate.

Volume 4, Issue 8 (12-2014)
Abstract

The purpose of this study was to determin the role of job satisfaction in relationship between organizational culture and turnover intention in expert of sport federations. Research instruments was Woodjob satisfaction (1986), Cameron and Quinn(1990) organizational justice, and cummann(1979) turnover intention Questionnaires. Reliability of research questionnaires after a pilot study approved. Cronbach's alpha of research instruments equal to 0/84, 0/93, 0/86 respectively. Statistical Society of the study was expert of sport federations and sample population included 227 experts. For data analysis and identification the effect of research variable structural equation modeling used. Findings showed, the effect of Organizational culture on job satisfaction is significant (&beta=0/635, t=15/97), and on turnover intention was negative. (&beta=-0/185, t=2/11). Also finding showed that the effect of job satisfaction on turnover intention is significant and negative effect (&beta=-0/225, t=2/39). Other finding of research is that indirect effect of organizational culture (&beta=-0/328, t=5/21) on turnover intention greater than direct effect of it (-1/96&le T value &le+1/96). Generaly, can be said, to create an strong organizational culture, officials headquarters of sport federations, should be Aligned Their strategic plans together, thereby provide the proper background for achievement of organizational and individual goals, that improve the level of job satisfaction of staffs  and decrease the level of turnover intention of their
Mr Reza Maleki, Mr Azim Salahi, Mr Ehsan Mohamad Nia, Mr Korosh Keymasi,
Volume 5, Issue 10 (12-2015)
Abstract

The purpose of the present research is investigation of the theoretical relationship between the main variables of online exercise performance and their impact upon rendering service quality via internet. The statistical population was included of all fans of Tehran Esteghlal sport club, who electronically and via web site purchased the fans products and received information through club media. The tool for gathering information and data was a questionnaire standardized. The validity of it had been verified by 20 sport management experts. Its reliability had also been verified in (cronbach, s a) %986 from. The data were analyzed by using the tests of 16 SPSS software and Lisrel in% 95 meaningful levels and %05 error levels. The results of the study showed that there is a meaningful relationship between the sport web site quality and interaction quality. There is a positive relationship between the sport web site quality and electronic satisfaction. At last, the explanation of relationship between web site quality, loyalty, and satisfaction is known as a meditative factor. This is an essential step in prediction of amount of user loyalty to sport web site. Totally, our model is in counterbalance with the data


Mr Abdolmajid Doorandish, Dr Alireza Elahi, Dr Hosein Poorsoltani,
Volume 6, Issue 11 (9-2016)
Abstract

Service quality is one of the most important subjects in marketing studies. Literature review shows that this variable is related to many important variables in marketing area. However, there is always this question of which components of service quality are better predictors for satisfaction and future intention of customers. The data gathered by three standard questionnaires: 1- service quality questionnaire of Lio 2- customer satisfaction questionnaire of Oliver; and 3- future intention of customer questionnaire of Lim .350 questionnaires were analyzed that gathered by used of multi-stage sampling among customers of body building clubs from Fars province. Results indicated that between, reliability showed the most of impact on customer satisfaction, while the empathy showed the lowest impact on customer satisfaction. Results, also, indicated that between, reliability and intangibility were respectively showed most of and lowest impact on future intention of customers


Dr Mohamad Taghi Aghdasi, Dr Hasan Mohamad Zadeh, Mr Akbar Ghavami,
Volume 6, Issue 12 (11-2016)
Abstract

The aim of this study was to investigate the relationship between passion to
physical activity and life satisfaction in male students. 383 male students were
chosen through cluster sampling among various schools in Tabriz and completed
passion scale (Vallerand, et al. 2003), and multidimensional life satisfaction scale
for students (MSLSS, 2001). T-test and Pearson correlation test was used for data
analysis. Results showed that students with Harmonious Passion to physical
activity have higher levels of satisfaction with their family, life environment, school
and friends than students with obsessive passion. The results also showed
obsessive students have a higher level of satisfaction in self subscale compared
with Harmonious students. In general life Satisfaction, the results showed that
Harmonious students have more satisfied than the obsessive students. The results
showed there is a significant relationship between life satisfaction and Harmonious
passion, but not in Obsessive passion. Overall, the results supports the Dualistic
Model of Passion (DMP) (Vallerand, 2003).


Dr Reza Andam, Mr Amir Montazeri, Mrs Zahra Karimi,
Volume 6, Issue 12 (11-2016)
Abstract

The study of work ethics and job satisfaction have gained great significance
following the failures of major corporations and the West’s crisis. The purpose of
research was to analyze the relationship between work ethics and satisfaction
events volunteers in sport. The method that applied in research was descriptivecorrelation.
The research statistic population consists of all volunteers participating
in twelfth sport-cultural Olympiad of male and female students of universities all
around the country.133 persons were evaluated as the sample of the research. For
collecting data, They completed two questionnaires work ethic of Petty(1990), and
satisfaction of volunteer experiences of Mallaei et al (1388). Face and content
validity of the questionnaires were approved by experts. Reliability of the
questionnaire work ethic (Cronbach's alpha) and satisfaction of volunteer
experiences was α=0.82 and α=0.92, respectively. The results of the Pearson
correlation showed that there is a positive and significant relationship between
work ethic and Satisfaction Volunteers. The stepwise regression analysis showed
two aspects of work ethic (healthy relations and diligence at work) had positive and
significant role in anticipation the satisfaction of volunteers (p≤ 0/01). it is
recommended to athletic directors to increase satisfaction in sport volunteers by
providing ethic codes and developing work ethic principles


Dr Reza Andam, Mr Amir Montazeri, Mrs Zahra Karimi,
Volume 7, Issue 14 (12-2017)
Abstract

The study of work ethics and job satisfaction have gained great significance following the failures of major corporations and the West’s crisis. The purpose of research was to analyze the relationship between work ethics and  satisfaction events volunteers in sport. The method that applied in research was descriptive-correlation. The research statistic population consists of all volunteers participating in twelfth sport-cultural Olympiad of male and female students of universities all around the country.133 persons were evaluated as the sample of the research. For collecting data, They completed two questionnaires work ethic of Petty(1990), and satisfaction of volunteer experiences of Mallaei et al (1388). Face and content validity of the questionnaires were approved by experts. Reliability of the questionnaire work ethic (Cronbach's alpha) and satisfaction of volunteer experiences was α=0.82 and α=0.92, respectively. The results of the Pearson correlation showed that there is a positive and significant relationship between work ethic and Satisfaction Volunteers. The stepwise regression analysis showed two aspects of work ethic (healthy relations and diligence at work) had positive and significant role in anticipation the satisfaction of volunteers (p≤ 0/01). it is recommended to athletic directors to increase satisfaction in sport volunteers by providing ethic codes and developing work ethic principles.
Mr Zeinolabedin Rezaei, Dr Abbas Khodayari, Dr Mehdi Kohandel,
Volume 12, Issue 24 (12-2022)
Abstract

In this study, some predictions and consequences of football fans' engagement have been examined. The present research is applied in terms of purpose and in terms of how to collect descriptive information of correlation type. To collect the required data, Persepolis football team fans (n = 220) were considered as a statistical sample and completed the electronic questionnaires voluntarily. To collect data from six questionnaires; Team Quality Questionnaire Zhang et al. (1997), Communication Quality Questionnaire Nyadzayo et al. (2015), Emotional Satisfaction Questionnaire Reynolds & Beatty (1999), Perceived Value Questionnaire Daniel Sweeney (2008), Engagement Questionnaire Researcher-made, Behavioral Questionnaire Kim (2008) has been used. The results of structural equation modeling showed that team quality affects emotional satisfaction and engagement of fans, but relationship quality only affects engagement. The relationship between emotional satisfaction and fan engagement as well as the relationship between engagement and behavioral intentions was positive and significant. The role of positive mediation of emotional satisfaction on the relationship between team quality and fan engagement was confirmed. Also, Perceived value moderated the causal relationship between relationship quality and emotional satisfaction. According to the results, it is suggested that the clubs, by improving the quality of their team and relationship with the fans, create a permanent engagement for them so that they can increase their intention to re-presence and word of mouth spread.

Neda Karimi, Alireza Elahi, Hossein Akbari Yazdi,
Volume 100, Issue 100 (10-2020)
Abstract

This study aimed to investigate the role of mediator of overall and emotional satisfaction in the relationship between perceived value and behavioral intentions of spectators in the Premier League. This is an applied and correlational study with structural equation modeling approach.The statistical population consist of the spectators present at Azadi Stadium (96-97). A sample of 383 people was selected through Non-random voluntary sampling. For data collection, a standard questionnaire was used. SPSS and Smart PLS softwares were used for data analysis. The findings of the study showed that Perceived value indirectly has a significant relationship with emotional satisfaction on behavioral intentions and according to the VAF index, it can be concluded that emotional satisfaction has a %48 mediator role between perceived value and spectator’s behavioral intention. While the mediator role of overall satisfaction in relation between perceived value and behavioral intentions of spectators is not significant. The findings imply that emotional satisfaction plays an important role in shaping the behavioral intentions of the spectators, and that sport authorities and marketers can by appropriate planning, implement emotion-making agents for the satisfaction of the spectators. in order to reinforce the behavioral intention.


Dr Sajad Moemeni, Dr Alal Dehghanizade,
Volume 100, Issue 100 (10-2020)
Abstract

The aim of this study was to investigate relationship of physical activity during the COVID-19 Pandemic with life expectancy and life satisfaction of elderly. Methodology was descriptive-correlational which was done cross-sectionally in the year 2021. Statistical population included all of elderly people aged ≥60 years in Hamadan city. The number of 391 people participated who were selected from public places in Hamadan city by using a convenience sampling method. Data were collected using International Physical Activity Questionnaire, Life Expectancy, and Life Satisfaction. Data were analyzed by SPSS 26 and Smart PLS 3 software and structural equation method. The average age of the participants was 67.73±7.18 years. Mean and standard deviation of life satisfaction and life expectancy were 18.18±6.56, 19.98±6.85, respectively. 54.2% of people had low level of physical activity, 37.6% Moderate level of physical activity, and 8.2% high levels of physical activity. Physical activity had a positive and significant effect on life satisfaction (p<0.01) and life expectancy (p<0.01). According to the results, if the elderly participate in the physical activities, the results will be increasing of life satisfaction and life expectancy During the COVID-19 Pandemic.

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