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The aim of this study was to analyze the relationship between emotional intelligence and organizational citizenship behaviors. The statistical population of this study was the staff members of Physical Education Organization of Khorasan-e Razavi Province (N=75). The size of population was selected as, the size of sample. For gathering data, two standard questionnaires, driven from emotional intelligence (Schuz et al, 1993) and organizational citizenship behavior (Organ and Konovsky, 1996) were used. Validity of questionnaires was achieved through considering comments of professors of sport management course and by using Cronbach’s alpha test the reliability of knowledge management and creativity questionnaires were found to be 0.78 and 0.81, respectively. The research method is descriptive and correlational which has been done through field method. Descriptive scales and Kolmogorov-Smirnov statistical tests, Pearson correlation coefficient and regression analysis were used to analyze the data. The results of correlation test indicated that there is a positive and significant relation between (r=0.263, P=0.03) emotional intelligence satisfaction and organizational citizenship behavior. Furthermore between Emotional Intelligence and factors altruism (r=0.249, P=0.041), the conscience (r=0.243, P=0.046) positive and significant relationship was observed. But between emotional intelligence and factors sportsmanship (r=0.121, P=0.327), civic virtue (r=0.063, P=0.612) and courtesy (r=0.107, P=0.384) no-significant relationship was observed. Furthermore the results of regression analysis showed that emotional intelligence is expect to qualify altruism and conscience. Therefore can take the advantage of learned behaviors in the organization, to improve the emotional intelligence of employees paid out and standard work and by improving systems of proper promotion system based on merit principles of mental and emotional efficiency in work and organizational citizenship behavior in the organization expanded.

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The present study has examined the effect of psychological capital on organizational citizenship behavior. This is a case study with cross-sectional design and questionnaire as research method. Statistical population was the formal and contract staff of the Ministry of Youth and Sport (N=210 Employees). The data related to psychological capital and organizational citizenship behavior variables are gathered via Luthans et al. (2007) and Podsakoff et al. (1994) standard questionnaires. The reliability of the standard questionnaire was measured by CR and AVE tests and the validity of that was measured  by confirmatory factor analysis via Smart PLS Software. The questionnaire distributed among 160 employees that those selected randomly. Data analyzing was performed by Smart PLS and XLSTAT via structural equations method (SEM). The results show that psychological capital has a positive and meaningful impact on organizational citizenship behavior. We also showed that the most impact of dimensions of psychological capital on organizational citizenship behavior (R²:0.35) is made by altruism dimension.

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The purpose of this study was to survey the impact of organizational citizenship behavior on the customer-oriented in sport facilities in Shahrekord. The research method was descriptive, correlational that the survey was carried out. The study population included all employees of public and private sports facilities were Shahrekord. Measuring instruments included OCB questionnaire Paul and Mngvk (2002) and Customer oriented questionnaire Hajjat(2002)were that After ensuring the validity and reliability approved by the Confirmatory factor analysis of the samples investigated were distributed. In order to determine causal relationships and modeling, structural equation modeling (SEM) was used. Based on the results of structural equation modeling, Citizenship behavior variable rate (0/34) a significantly positive effect on customer orientation. It was also observed that a significantly positive effect of OCB (0/21) on the customer's needs. While non-significant positive effect (0/13) on the customer's delight. Hence to encourage direct customer orientation the need knowledge of the requirements of the Customer and about the variable citizenship behavior by focusing on the behavior of consciousness, consciousness and altruism can expect that customer surface growth was better.