Vahid Saatchian, Amir Ghanbarpour Nosrati, Seyyed Mehdi Rasooli, Hossein Poursoltani Zarandi,
Volume 1, Issue 2 (12-2011)
Abstract
The purpose of this study was to investigate the relationship among job satisfaction, organizational commitment and internal service quality in selected federations. For this purpose Xie, Di (2005) questionnaire was used. Reliability of the questionnaire after a pilot study using Cronbach's alpha test (&alpha =0/86) respectively. Statistical society desired to study all the staff federations swimming, basketball, handball, judo, track and field and gymnastics have formed and sample population is equal. Descriptive and inferential statistics methods for data analysis (mean and SD, tables of frequency distribution, K-S, Pearson correlation and multiple regression) were used. Findings showed, among job satisfaction (p< 0/01, r =0/651), normative organizational commitment (p< 0/01, r =0/558) and internal service quality was positive and significant correlation (p< 0/05) exist. But between affective organizational commitment and continuous organizational commitment with internal service quality wasn’t any significant correlation exist (p> 0/05).
Note that the use of variables in research, improve in the internal service quality of employees will be possible if organizations provide components through the strategic application of human resource management to provide appropriate service quality for internal and external customers.
Hossein Poursoltani Zarandi, Fereydoon Tondnevis, Maryam Naderi,
Volume 3, Issue 5 (4-2013)
Abstract
The present study explored the justice with job satisfaction and organizational commitment relationship between perception of organizational using a field sample. In the case, three questionnaires of organizational justice by Rego and Cunha (2006), job satisfaction by Gannon (Moghimi, 1385) and organizational commitment by Steers et al (Moghimi, 1385) are used. Validity and reliability confirmed (Organizational justice &alpha=0.92, Job satisfaction &alpha=0.96, Organizational commitment &alpha=0.70). Sample for the present study consisted of 118 experts working in the physical education organization of Iran. In this research descriptive statistics, coefficient of correlation and regression are used. Results show that among the subscales of organizational justice of I.R.I physical education organization the minimum score is for subscales of rewards distribution Justice (M=10.67± 5/07) and the maximum score for subscales of interpersonal Justice (M=10.45± 2/61) (according to their maximum scores). Totally in this organization, organizational justice isn't in a proper situation (M=44/62± 11/97 out of maximum score of 85). But variables of job satisfaction and organizational commitment relatively are in a proper situation. The results of research show that job satisfaction was significantly related to organizational commitment. Also Regression analysis of the obtained data indicated that organizational justice was significantly related to job satisfaction whereas Organizational justice was not found to be related significantly with organizational commitment. Through path analysis, job satisfaction and organizational justice was significantly related to Organizational commitment.
