Volume 9, Issue 1 (5-2022)
Human Information Interaction 2022, 9(1): 1-18 |
Back to browse issues page
Download citation:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:
Mirzamani S M, abazari Z, RiahiNia N, Hariri N, daniali S. Identifying Effective Knowledge Management Components and Indica-tors in Iranian Metropolitan Municipalities Using Fuzzy Delphi Tech-nique. Human Information Interaction 2022; 9 (1)
URL: http://hii.khu.ac.ir/article-1-3053-en.html
URL: http://hii.khu.ac.ir/article-1-3053-en.html
Abstract: (2609 Views)
Objective: The purpose was to identify components and effective characteristics of knowledge management of metropolitan municipalities in Iran.
Methods: Applied qualitative fuzzy Delphi analysis method was incorporated. The qualitative experts in the community in the field: Urban management, and executives in the municipalities. Twenty experts surveyed purposefully to generate a semi-structured questionnaire.
Results: Based on Delphi analysis, 7 components and 59 indices were identified, based on the codes collected from the research literature, and based on a questionnaire form performed by experts using fuzzy Delphi method, 7 components were included. Knowledge among employees with average of 0.846, Competitive advantage for organization with average of 0.822, Knowledge sharing among employees with average of 0.840, Knowledge in organization with average of 0.831, Knowledge distribution among employees with average 0.839, knowledge creation for workers with a mean of 0.840, knowledge transfer among workers with a mean of 0.788.
Conclusion: Knowledge management as a scientific discipline is still in its infancy with so many unidentified topics in Iran. Although organizations, especially the case study of metropolitan municipalities, are gradually recognizing the importance of knowledge management in their various units, there is still a long way to operate adequately.
Methods: Applied qualitative fuzzy Delphi analysis method was incorporated. The qualitative experts in the community in the field: Urban management, and executives in the municipalities. Twenty experts surveyed purposefully to generate a semi-structured questionnaire.
Results: Based on Delphi analysis, 7 components and 59 indices were identified, based on the codes collected from the research literature, and based on a questionnaire form performed by experts using fuzzy Delphi method, 7 components were included. Knowledge among employees with average of 0.846, Competitive advantage for organization with average of 0.822, Knowledge sharing among employees with average of 0.840, Knowledge in organization with average of 0.831, Knowledge distribution among employees with average 0.839, knowledge creation for workers with a mean of 0.840, knowledge transfer among workers with a mean of 0.788.
Conclusion: Knowledge management as a scientific discipline is still in its infancy with so many unidentified topics in Iran. Although organizations, especially the case study of metropolitan municipalities, are gradually recognizing the importance of knowledge management in their various units, there is still a long way to operate adequately.
References
1. Afifi, R. (2016). Effectiveness of urban manage-ment from managers of Tehran municipality. Urban Management Studies, 7(23), 78-91. (in persian)
2. Abdi M, Safaei S.2014, A Model for Establishment and Deployment of Knowledge Management in Iranian National Tax Administration (INTA). Taxjournal. 22 (21) . (in persian).URL: http://taxjournal.ir/article-1-259-fa.html
3. Connelly, C.(2010), Predictors of knowledge shar-ing in organizations. Available on http: www.business,mcmaster.ca
4. Davis, Keith John Newstorm, translation by Mo-hammad Ali Tusi,2011,
5. human behavior at work: organizational behavior, Tehran Government Management Training Cen-ter, Second Edition. (in Persia)
6. Daneshfar,y, 2014, Determining effective factors in applying KM strategy
7. (Case Study: Chalus Municipality), M.Sc., Chalus Branch Azad University, Financial Orientation, Supervisor Dr. Davood Kia Kojori. (in Persia)
8. Davenport, Thomas, Prussac, Lawrence. Translat-ed by Hussein Rahmanseresht. (2007). Knowledge management, printing, Tehran, Engi-neering Design and Supplying Company Sapco. (in Persia)
9. Faraji, H-Azar, A. 2010. Fuzzy Management Sci-ence, Mehraban Nashr Publisher, ISBN 978-964-7725-55-2. (in Persia)
10. Holowetzki, A. 2012, The Relationship Between knowledge management and organizational cul-ture: An Examination of cultural factors that support the flow and management of knowledge within an organization. Availble on http: www.aim. uoregon.edu.
11. Khajavi, Z & Rabiei A, 2011, Designing a Knowledge Management System Implementa-tion Model in Government Organizations Case Study of Tehran Municipality, Second Interna-tional Conference on Intellectual Capital Man-agement, Zanjan University Graduate Studies in Basic Sciences. (in Persia)
12. Latifa, O, Mounia, F and Ismail, K, 2017, Perfor-mance Measurement for Knowledge Manage-ment: Designing a Reference Mode, Journal of Organizational Knowledge Management http://www.ibimapublishing.com /journals/JOKM/jokm.html Vol. 2017.Article ID 733562, 13 pages DOI: 10.51712017.733562.
13. Lee, V. H., Foo, A. T. L., Leong, L. Y., & Ooi, K. B, 2016, Can competitive advantage be achieved through knowledge management? A case study on SMEs, Expert Systems with Applications, 65, 136-151. [DOI:10.1016/j.eswa.2016.08.042]
14. Mohammadi Ostani,M. Shabani,A. Ra-jaipour,S.2012, A Feasibility Study for Imple-menting Knowledge Management in the Aca-demic Libraries of Isfahan City based on Buko-witz and William's Model, Library and Infor-mation Science Research, Vol. 1, No. 1: Spring - Summer,23-44. (in Persia)
15. Namdarian, L, 2018, Investigating the Role of Strategic Planning in Gaining Competitive Ad-vantage of Knowledge Management, The second international conference on new developments in management, economics and accounting, June. (in Persia)
16. Porter, M. E. 1985. Competitive advantage: Creat-ing and sustaining superior performance. Simon and Schuster.
17. Park, S. (2017). The comparison of knowledge Management practices between public and pri-vate organizations: An Exploratory study. Avail-able on http: www.proquest.umi.com
18. Ramezani, A., Madhoshi, M., Fallah Lajimi, H., Razeghi, N. (2019). A Model of Knowledge Management Implementation at the University of Mazandaran. , 13(50), 89-117..(in persian)
19. Saqib. M, Mohammed Udin. Z, Baluch. N, 2017, The Impact Of Knowledge Management On Or-ganizational Performance In Today's Econom. South East Asia Journal of Contemporary Busi-ness, Economics and Law, Vol. 12, Issue 3, ISSN 22891560-
Send email to the article author
| Rights and permissions | |
 | This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License. |
