Human Information Interaction

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Back ground and Aim: Experience Management and Tacit Knowledge of organization's employees are considered one of the most important capitals of today's leading companies. This study is done in a company which produces manufacturing bending machine for tube and wire. The quality of after-sales service and the performance of the technicians' regarding to the customers are important in this company. The aim of this study is to identify, retrieve,  manage and structure the information, tacit knowledge and experience of technicians in maintenance and after-sales service department for this company in order to propose the best solution to problems.

Methods: The action research and field study methods are used in this work, and, many interviews have been conducted with technicians and engineers of this industry. First, the symptoms and problems are identified and classified. Then data collection, data analysis and classification of problems, symptoms and solutions are made by proposing and standard problem solving ways.

Results: The results of this study include the classifications of major problems and sub-problems, classification of failures and dysfunctions of parts, create the relation among the parts of machines and problems, identification of symptoms, propose the solutions for the occurred problems in selected machines and designing failure forms.

Conclusions: Suitable information processing and knowledge sharing by emphasising on human-computer interaction led the company to better satisfy customers by providing them    the best solution. In addition, due to the possibility of standardizing the solutions, it will be also useful for newcomers to reuse them in future diagnostic and problem solving process

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Background and Purpose: Knowledge management is a process that helps organizations in identify, select, organize, publication and transfer unstructured information and skills. Today, this experience has failed in some organizations about knowledge management. Academic libraries are also subject to similar conditions as an organization. Therefore, the purpose of this study is to identify and compare the barriers of knowledge flow in the libraries of State and Islamic Azad universities.
Methodology: The research method is a survey-analytical type. Data collected using a questionnaire from managers of 120 central libraries of universities. For statistical analysis, simple t-test is used.
Findings: The dimensions of the source of knowledge and the technical and technological factors of knowledge in the libraries of the public and private universities are significant, meaning that the conditions of the libraries of state universities are better. Comparing the results of communication channels, management and individual factors, there was no significant difference, although managerial barriers were evident in both groups. In the context of comparing knowledge management processes, in the process of access and knowledge sharing, the libraries of public universities have a better performance than Islamic Azad universities, but in the processes of creation, identification, aggregation, review, and use of knowledge of state-run university libraries differs little from the libraries of Islamic Azad universities.
Conclusion: Considering the position and position of libraries, especially university libraries, in the process of knowledge management, in order to overcome obstacle challenges, improve and improve their current status, efficient management should be achieved, defined and operational strategic objectives It is important to consider employees as the main pillars of knowledge managers and to use the information technology tool effectively.

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Purpose: Today's knowledge-based organizations use knowledge management softwares to accelerate and facilitate their knowledge management processes.But facilitating and accelerating these processes will not be possible, except with knowledge audit, which is the first step of knowledge management. So the purpose of this research is identifying the knowledge audit factors in the knowledge management softwares.
Methodology: This research is applied that done documentary and descriptive-survey method. The statistical population of this research includes 14 Knowledge Management Software’s. The data gathering method is direct observation and data gathering tool check list that made by the researcher. Data analysis was performed variance and mean analysis by SPSS software.
Findings: The findings showed that knowledge audit models emphasized on approaches: 1. Strategies 2. Knowledge management processes 3. Organizational strategies and Processes and 4. Knowledge resources. And factors such as the knowledge perspective, knowledge environment, knowledge health, knowledge gap and knowledge revising less studied in models. Also findings showed that the knowledge management software’s of Andocx, Abaneghan, Net, Pearankar, Laravel, Parnian, Bornapedia, Sepehr Mahan, Hamafaza, MTAshare, Nadine, and Knowledge management systems have good capabilities than the other knowledge management systems. But the factors of knowledge conversion, knowledge nutrition, scoring, sophisticated communities, and knowledge map in these software’s less used than the other factors. In addition, the most uses of knowledge audit factors belongs to the KM systems, and the lowest of it belongs to the NET software. And also, more knowledge management software’s emphasize on the processes of knowledge management and knowledge resources and topics of strategy and culture less used in them.
Conclusion: Results showed that using of knowledge audit factors in knowledge management software’s will be provide, better identify the needs, flows, inventories and knowledge maps, create, organize, share and use of the knowledge in the organizations.

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Aim: The aim of this study is content and structural analysis of published articles in knowledge Management.
Methodology: The research method is analytical. The population encompassed all articles in the field of knowledge management indexed in the citation database of the Islamic world. Measurement tool is a checklist constructed based on research objectives.
Finding: Finding indicate that the utmost frequency is related to correlation research and the minimum is  experimental and combined research method. Also the maximum data analysis methods is descriptive-deductive and the least of that is another methods.  Most related to type of articles associated to research articles and journals. The most used research tool is the questionnaire. Co-authorship within the country is high. In contrast, it is insignificant at the international level. There is a meaningful relationship between the number, field and type of collaborations of authors and research methods used. 
Conclusion: Instigating collaboration between authors, especially international teamwork is the requirements of scientific production processes. Revising knowledge management researches is necessary due to the recurrence of research methods that similarly cause data analysis methods repetition in most research articles.

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