Human Information Interaction

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Background and Aim: This research was performed to investigate factors affecting the adoption of Web 2.0 technologies in E-Government from the perspective of the Hamadan province's citizens who refer to the offices of E-government using a descriptive survey.
Methods: this survey is applied using descriptive-analytic approach. To collect the required research data, a researcher-made questionnaire was used. This questionnaire includes 24 questions in 7 dimensions (Economic, Individual, Technological, Cultural, Organizational, Motivational and Social Factors) and 5 questions related to demographic information. The statistical population of the survey includes citizens who apply for public and private sector services to E-government counter offices. A sample using stratified random sampling with proportional allocation was determined 518 people. Data analysis was performed using the SPSS-24 and Amos-24 software.
Results: The results from this research showed a significant relationship between all the 6 factors of economic, individual, technological, cultural, organizational and motivational factors in the Web 2.0 technologies acceptance to implement E-government in the Hamadan. Nonetheless, no relationship was found between results from the social factors and Web 2.0 technologies acceptance.
Conclusion: Based on the results, in order to invest in the implementation of E-government based on Web 2.0 technologies focus should be on the field of economic, individual, technological, cultural, organizational and motivational factors. Because each of these factors has subcomponent that provide the context for development of these factors will indirectly affect the other factors.

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Purpose: This study aims to formulate a set of indigenous indicators that align with global standards while addressing the specific needs of Iran’s higher education sector and contributing to the improvement of electronic service quality in this domain.
Method: To achieve the study's objective, a multi-phase approach was employed. Initially, both process-based and general models of e-government were comprehensively reviewed and analyzed. General models were selected due to their breadth and flexibility in evaluating university services. Subsequently, eight general e-government models from the period 2022 to 2024 were examined, leading to the identification of the United Nations E-Government Development Index (EGDI) as the optimal framework. The 2024 EGDI report was structurally analyzed to extract its key indicators and adapt them to the local Iranian context. To ensure alignment with Iran’s governance requirements, a set of national policy documents was reviewed. This step ensured that the developed indicator framework was not only consistent with international standards but also compliant with Iran’s legal and regulatory needs.
Findings: The findings from this comparative analysis facilitated the selection of a model tailored to the local context and the specific requirements of higher education, thereby providing a suitable foundation for leveraging international experiences and innovative approaches in developing academic e-government. Based on the 2024 UN report and the analysis of Iran’s status within it, existing challenges and deficiencies were identified and used as the foundation for indicator design. Ultimately, leveraging the conceptual framework of the EGDI model and referencing national strategic documents, the final structure was developed, comprising four major indicators and 62 components.
Conclusion: The study resulted in the identification of a model that not only aligns with global standards but is also adaptable to the unique needs of Iran’s higher education sector. The proposed model enables precise and consistent evaluation of electronic services, portals, and platforms while being attuned to Iran's local conditions. Future research can focus on validating these indicators and expanding their application to other educational domains.

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Background and Objective: The present study was conducted with the aim of investigating the role of new technologies in improving data governance and enhancing information security in the country's Land and Property Registration Organization. The increasing importance of data in institutional decision-making and the need to harmonize with international standards double the need to address this issue.
Research Method: This study was qualitative and conducted with a grounded theory approach. The statistical population included managers and experts of the Land and Property Registration Organization, and data were collected through semi-structured interviews with 12 people. The coding process was carried out in three stages: open, axial, and selective, and participant review and comparison with international research were used to validate the data.
Findings: Data analysis showed that the main challenges include weak technological infrastructure, fragmentation of systems, legal gaps, security concerns, and cultural resistance of employees. In contrast, opportunities such as increasing transparency, reducing document forgery, promoting public trust, and improving service efficiency were identified. The findings were consistent with international studies, including the OECD’s emphasis on the link between technology and organizational culture, and the experiences of Sweden and Georgia in using blockchain in the registration system.
Conclusion: The Iranian Document Registration Organization has taken steps such as digitization and piloting blockchain, but it still faces legal, security, and institutional shortcomings. Achieving data-driven governance and increasing security requires a combination of institutional reforms, technological investment, and promoting a data-driven culture.